As a business owner, I am extremely impressed with the way the owner George runs his biz. I called around to other places, and George was the only person who even asked me about the upholstery fabric so that he could tell me what kind of cleaning was appropriate for that particular furniture. His techs were great, friendly and professional. Rates were extremely reasonable, and best of all, furniture and rugs looked and smelled great. Sadly, his location no longer services my area, so I had to use another franchise. The job wasn't done correctly, so I called George. He immediately apologized to me, called the other owner to trouble shoot and find out what happened, then called me back and gave me the other owners number to call! Other owner called and was extremely apologetic and helpful and is sending out another tech to correct the job. On George's part, this is really going above and beyond. Best customer service EVER! Highly recommend and wish they still did my area! 🙂
We contacted Laura about having upholstered furniture done after moving. She had my date open and Fernando and Monica showed up that day. Very polite and respectful young people, and very neat and thorough in their job. Would recommend and use again.
Don't be fooled by the name like we were! No "chemical odor", just carbonated water. And it works. And it dries in a fraction of the time. Thank you to Chem-Dry for making our carpets look amazing again.